Troubleshooting
Common issues and how to resolve them.
Can't find what you're looking for? Check below for answers to the most common issues.
Common issues
Quick answers to the most frequent support queries.
1 min read
Batch stuck in a stage
How to diagnose and resolve a batch that won't advance.
1 min read
Stock discrepancies
Diagnosing mismatches between expected and actual stock levels.
1 min read
QR code scanning problems
Camera permissions, lighting, and damaged labels.
1 min read
Not receiving email notifications
Checking spam, Resend delivery, and notification settings.
1 min read
Subscription or billing issues
Payment failures, updating your card, and contacting Paddle.
1 min read
Browser compatibility
Supported browsers, clearing cache, and known issues.
1 min read